Frequently Asked Questions

Your guide to shopping with FREY

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

FREY accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all FREY products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please reach out with your order number and a photo of the defect.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by visiting your account dashboard or contacting live chat.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times for international orders are calculated at checkout.